NEW TICKET

"*" indicates required fields

user_name

user_email

user_company

user_company_type

— NEW TICKET —

For Moonwalk pumps click here: ➡ MW PUMP TICKET ⬅

For whom do you raise this ticket?

Your details

Name*

Email*

Company*

Country*

User name*

User email*

User company*

User country*

Support request

Type of request*

Technical issue (claim, problem, sw, warranty)

Software license (password, unlock code)

— TECHNICAL ISSUE —
Tickets received in this category require a serial number, not only for tracebility, but also to give better and faster support/resolution.
If the question has no priority and is more generic, not related to any machine, then please use the option “Support question”.

— SUPPORT QUESTION ONLY —
This category is only meant for general support questions or information, not related to any machine, serial number and/or spare part.
In case it is related to a machine, please use the option “Technical issue”.

Tickets received in this category will not be handled with high priority.

— SOFTWARE LICENSE ONLY —
Please note, this selection is only to get a license key, unlock code or password. In case of software issue, this is always related to a machine, then please use the option “Technical issue”.

Serial and client info*

Serial and client info

— DATABASE ACCESS —
You do have the right permission to see and/or edit data.
In case you do not find the machine in the dropdown list, then please select
the checkbox below and enter the serial number and customer data manually.

— NOT THE RIGHT PERMISSION —
You do not have the right permission to see and/or edit data.
Please select the checkbox below and enter the serial number and customer data manually.

Enter manually

Enter serial number manually

Serial number*

— SERIAL NUMBER NOT FOUND —
In case the machine cannot be found;
1) Not entered the correct serial number
2) Machine not present in the database
3) Not the right permissions to edit/view
Tickets without correct serial number, will not
be treated with priority and/or closed.

— SERIAL NUMBER DOES EXIST —
The machine exists and is present in the database. In case you do not have the right permissions to edit/view, sensitive customer data will not be shown and you have to fill and complete this data manually.

Validation user

Validation machine

Serial

Customer name*

Address*

Postal code*

City*

State / Province

Country*

Contact person on site*

Phone number*

Email address*

NEW TICKET

Your details

Support request

Machine details

Additional information

Software key

Summary